Terms and Conditions

Prices on our site

All prices are net in US dollars. Prices are subject to change without prior notice due to various reasons. Early booking is recommended to lock in on a promotional price.

Reservations and Payment

To finalize booking you arrangements a 50% deposit payment per person is required to lock in your travel dates. We will need the full names, passport numbers, date of birth and nationality of everyone in your travel party to ensure a smooth process.

Once we receive the deposit we will send you the invoice. Payment of the remaining balance is due 60 days prior to the departure date. Some changes to your reservation may be allowed within this timeframe. Please contact us right away if something changed. We will try to assist as best as possible.

Meals for your Trip

Unless otherwise stated, all our tour packages include breakfast. Lunch and Dinner arrangements may vary by day and destination. Please check your confirmed itinerary for more information. Anything extra will be at your own expense.

Our Prices Include

Unless otherwise noted, all services, excursions and entrance fees mentioned in the programs, specialized guides and private land transportation are included with your travel package.

If you chose a full service package, it may also include standard passenger insurance and airfare.

Prices do Not Include

Items not marked on your "Includes" list or if you opted out of an item, will be at your own expense. These include Personal Expenses, Tips/Gratuities, Airport Departure Tax, National Park Taxes, Excess Baggage Charges, alcoholic beverages and any other additional expense not specified.

Roundtrip Airfare to Galapagos, unless otherwise specified, is not included. You may request to include it to your package for an additional fee. In which case, we will ensure to make all travel arrangements for you and your party in order to reach the next leg of your tour without unnecessary concerns.

Hotels & Covid

Except for cruises, all Packages include accommodations in double rooms with a Private Bath. You may upgrade to a single room or suite at any time for an additional fee. Other lodging arrangements can be made as per your needs. Please reach out to us to assist you early on to ensure your comfort.

Every Hotel we work with at Zenith adds every possible layer of safety and security for our passengers health and comfort throughout their stay. That is why all staff will wear masks, face shields and often times gloves.

All hotels do thorough cleaning before and after each guest arrives or departs to ensure the chances of the virus spreads are as small as humanly possible.

If you arrive with any of the symptoms to the hotel or are detected with a high temperature, you may be denied entry for the safety of the staff and all other guests. Some hotels may have stricter rules than others.

Payments

Payment in advance is required at the equivalent of 50% of the total price when making the reservation. The balance is to be paid 60 days before the passengers arrival, unless other arrangements have been made beforehand.

If the requested program includes Galapagos, these services will be invoiced separately and will have its own payment conditions (see General Conditions Galapagos services further down). Payments may be made by personal check, bank draft, or by wire. We accept All Major Credit Cards for most tour transactions.

Passenger List

The passenger list must be received at least 30 days before the arrival of your group. This includes Full Names, Copy of Passport, Ages and any other details as mentioned by our agents at the time of booking.

Cancellations & Refunds

Some trips may be cancelled for a refund up to 60 days prior to departure. There will be a Cancellation Service Charge of $300usd per person deducted. If applicable, you will be refunded in full the difference of the total amount paid within 5 business days of approved cancellation confirmation.

From 59 to 45 days prior to departure, On Ship Bookings and most tour packages, you may be refunded up to 50% of the total balance you paid. Restrictions and limitations may apply depending on the booked ship.

For cancellations within less than 45 days before the of arrival (or ship departure), the total tour rate is forfeited. Some exceptions may apply but must show proof to validate and may only receive a partial refund or travel voucher for another date.

All other packages may only receive a partial refund. The amount will vary based on selected destinations and rules imposed by our providers. We will try to help you as best as possible but you'll need to contact us with documentation to help your case.

Should children wear masks?

Children under 2 years of age are exempt if they are unable to keep their masks on; though usually you should train your child to bear with it if you must travel with the infant.

Older children will be required to wear masks at almost everywhere they visit, so early training to wear a mask is recommended. While some establishments may allow children up to a certain age without masks, for their safety it is highly encouraged to wear them or stay at the hotel or back at home if they cannot.

Cancellations before the trip for Force Majeure

All trips are non-refundable. If you show medical proof for your cancellation, you may be entitled to a partial refund or re-scheduling voucher. Our staff may contact your medical institution to validate your claim prior to approving your cancellation.

Cancellations during or after the trip

All trips are non-refundable. If you request of a cancellation because of covid-19, you may be entitled to a small partial refund, depending on how many days into your tour your request was made.

Please keep in mind that COVID Sanitation fee will be deducted from any possible refund you may receive and in some cases, you may have to pay the difference. This is to ensure the safety of staff and visitors where you have been in contact through contact tracing and administrative costs for the operation.

Are Cancellations Common?

It is extremely rare as all passengers are required to have a pre-test showing negative for covid 10 days prior to departure. For this reason we highly encourage you to follow all International Covid and other Health & Safety Regulations.

In the event of a new outbreak of this or any other virus or disease, you will receive a trip voucher to return at a later date, should your trip be forcefully cancelled by our government. Partial refunds may be possible in some cases. You'll need to contact our office to see if you qualify.

Is the Pandemic under control in Ecuador?

Every public and private establishment in the country follows strict guidelines to keep the virus in check. Police are ready to take action for people who infringe the laws and our frontiers will be closed to those who wish to ignore them.

Almost all citizens are mindful of the risks and consequences, thus allowing us all to return to a sense of normalcy while retaining safety protocols. We ask that you do the same, to ensure the virus gets eradicated or contained until a vaccine is internationally approved and administered.

Responsibilities

GalapagosGps. reserved the right to midify or cancel any program within a tour when it is considered necessary for the benefit of the client.

We also reserve the right to accept or refuse any person as a participant in a tour, who might compromise the comfort or safety of other participants.

All passengers are responsible for their own belongings throughout the tour. We will not be held responsible for lost, stolen or damaged personal items.

All passengers are responsible to bring their own medicines and to inform our agency of any allergies or special needs they may have prior to the trip, to ensure we make the proper arrangements. Unless otherwise specified, you are responsible for your own health and travel insurance during your trip.

If in doubt, please contact our agency for further assistance and information to ensure you are well taken care of during your vacation with Zenith.

GalapagosGps

Our agency acts exclusively as an agent with legal limitations which, having exercised all possible precautions, is not responsible for injury, damage, loss, additional costs, delays or any other irregularities, which may be caused either by voluntary acts or omiissions or by the negligence of companies or individuals who provide transportation, accommodation or any other service related to the program, due to unforeseen circumstances or any other factor outside its control.